Master Service Provider (MSP)

A managed service provider is responsible for delivering process efficiency through their specialized service offering in a particular area. When applied to Human Capital, an MSP is responsible for recruitment, supplier optimization, compliance, and consolidated billing. They are traditionally the administrator and primary user for the contingent labor vendor management system (VMS). 

Not all programs are made equal, however. It is not uncommon to find opportunities for improvement within cycle-time fulfillment, rate cards/competitive bid pricing, and supplier engagement. CSA has worked with Fortune 500 clients to bring increased productivity to these programs. Some of these critical projects have included:

• Create program adoption through quality fulfillment, and provide a 23% cost savings to the client vs. rogue spend
• Create RFI and RFP's for VMS bids
• Risk mitigation exercise to determine misclassified independent contractor population, ultimately finding cost savings by properly classifying and payrolling contractors
• VMS implementation project planning and change management support for transformational changes

If an MSP partner is providing a vendor neutral service to its client, these programs can be highly effective in managing contingent labor spend. But if left to run in a purely transactional capacity with little structure that emulates a clients culture in its own right, there could be lasting negative impact to applicants and prospective contingent workers based on their experience working through these programs. To understand how CSA can help mitigate risk and increase productivity within your MSP, contact us today.